All orders are processed within 48 hours of receiving them. We will arrange for shipment of the products to you. You will pay all shipping and handling charges specified during the ordering process. Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
Except for any products designated on the site as non-returnable, sale, or final sale, or products sold during promotional sale periods, we will accept domestic return of products for a refund of your purchase price, less the shipping cost, provided such return is made within 14 days of delivery and provided such products are returned in their original condition. We do not accept returns on any items that have been washed and/or worn. Items designated as sale items will be considered eligible for return on a case-by-case basis. Please note items sold during Memorial Day, Labor Day, and Black Friday are considered promotional sale periods, and are not returnable.
For international returns, please note all items are final sale. Returns may be accepted on a case by case basis, for full priced merchandise only, but return shipping costs will be the customer's responsibility. If using a Lekha shipping label, cost of return shipping will be deducted from any pending refund.
For local New Orleans returns, please contact email@example.com.
These will also be accepted on a case-by-case basis. To return products, you must contact our returns department at firstname.lastname@example.org before shipping your product to obtain a shipping label. No refunds will be provided without approval.
For pick-up New Orleans orders, returns are only accepted within 14 days of the "Ready for Pickup" notification. Returns passed this window will be considered on a case-by-case basis. Please direct inquiries to email@example.com No refunds will be provided without approval.
You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Refunds are processed within approximately 14 business days of our receipt of your merchandise. Your refund will be credited back to the original payment method used to purchase. We do not accept returns on international orders. For any assistance with ordering or returns, please contact us at firstname.lastname@example.org.
We suggest placing a new order, and returning the original order for direct refund. This ensures that the item you want is in stock for your exchange. For any assistance, questions, or clarification, please email email@example.com.