except for any products designated on the site as non-returnable, sale, or final sale, we will accept return of products for a refund of your purchase price, less the original shipping cost, provided such return is made within 30 days of delivery and provided such products are returned in their original condition. we do not accept returns on any items that have been washed and/or worn.items designated as sale items will be considered eligible for return on a case by case basis.
for local New Orleans returns, please contact firstname.lastname@example.org. These will also be accepted on a case by case basis.
to return products, you must contact our returns department at email@example.com before shipping your product to obtain a shipping label. no refunds will be provided without approval.
you are responsible for all shipping and handling charges on returned items. you bear the risk of loss during shipment. we therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
refunds are processed within approximately 14 business days of our receipt of your merchandise. your refund will be credited back to the original payment method used to purchase.
We do not accept returns on international orders.
For any assistance with ordering or returns, please contact us at firstname.lastname@example.org .
We suggest placing a new order, and returning the original order for direct refund. This ensures that the item you want is in stock for your exchange. For any assistance, questions, or clarification, please email email@example.com .